If Facebook muted your video for music copyright reasons, we're here to help with any track you licensed from TuneReel.
To dispute the Facebook claims, the video owner needs to start a quick process by following these steps:
- Head to the Video page
- Select "Your Video is partially muted due to a copyright match"
- Click "See details"
- Click the "Continue" option x3 (three times)
- Select "Submit Dispute", then click "Continue" again
- Click "Open Form"
- Check ✔ the option "Licensed content" and write an explanation in the "Additional Details" column stating that you have permission to use said content with a link to the TuneReel track page.
- If you're able to link to the license generated on your Orders page, submit that link as well.
- Click "Submit"
- You will then get the notification "You Submitted a Dispute" and Facebook should then release the claim for you.
If you need any assistance, please reach out to us. We're here to help!
