What payment methods do you accept?
We accept all major credit cards. (Visa, Mastercard, American Express, Discover, JCB, Diners Club.) In addition, for memberships, we accept Google Pay, Apple Pay, Cash App ( as well as all major credit cards.) We use Stripe to collect payments an...
How will I download the tracks after I purchase or acquire a license via subscription?
Once you sign in you will see an Orders page where you can see all the licensed tracks. There you can can download the WAV files and the generated license agreements.
How do I purchase the Universal license after receiving and agreeing to a quote?
The Universal license is available upon request. After receiving and agreeing to a quote from TuneReel, we will adjust your account so that you may add the Universal license level to your cart. Once you receive confirmation that your account is re...
I just paid for a membership, where's my login info?
If you didn’t previously have a TuneReel account, a new one was created for you - check your email inbox for a password reset link. If you already had a TuneReel account, it has been upgraded. Make sure to LOG OUT and LOG IN to ensure that th...
How do I change my membership from one plan to another?
To change your membership plan from one to another you would need to reach out to us and let us know to which plan you would like to switch, and we will do it for you on our end. If you haven't yet selected a membership plan, and are upgrading fro...
How do I cancel my subscription?
You may cancel your membership subscription at anytime by going to TuneReel's Billing Portal . You can also find a link to it in your account drop-down if you're a logged-in member. On mobile, your account drop-down can be found by clicking on th...
Where can I update my payment method?
You can manage your payment methods in the Billing Portal : http://go.tunereel.co/billing-portal
I became a member, but I still hear a watermark on my downloads
Once you license a track, there is no watermark on it. To download the watermark-free WAV file go to the Orders page. Only previews have watermarks on them. Previews are a great way to audition tracks before committing to licensing them. To lice...
Is there any way to speed up the checkout process?
We have an Instant Licensing option that we can enable for select accounts. Instant Licensing allows you to check out faster with fewer clicks. To enable this function, reach out to us with: Explanation of how you use music in your videos Your...
How do I know my account was upgraded?
You will know your account has been upgraded when the green TuneReel badge appears as such: Next to each track you will see the GET FREE button. If you don't see the badge or the GET FREE button, and you've recently upgraded your account, make sur...
Where can I see what previews I downloaded?
I downloaded a preview and now I'm ready to purchase the license. Where do I go?
